Returns & Exchanges

At OzMobiles, we offer a 30-day return policy on our premium refurbished electronics to ensure you are completely satisfied with your purchase. Whether you have changed your mind or encountered a technical issue, our streamlined process makes returns and exchanges simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Device

  Ensure all personal data is wiped, factory reset the device, and remove any linked iCloud or Google accounts before securely packaging the item.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized postage location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your full refund or dispatch your replacement unit within 3-5 business days.